Healthcare Services Case Study

Major Healthcare Services Client

Our customer is a leading healthcare services provider in Singapore; operating 9 major clinics sited in strategic locations to make affordable healtcare services easily available to the community. This organization is part of one of the major healthcare service clusters. Their vision is to lead in the field of family medicine using an integrated and holistic healthcare approach. The corresponding mission is to provide patient-centric, preventive and quality healthcare to all patients. The organization is also committed to promoting research, trainng and professional development.

History

Since it is designated by the government as a public healthcare services provider, the organization is considered one of the essential healthcare services provider. This requires the organization to continue to provide healthcare services even during any major incident or crisis. The key challenge was to identify critical operations that will continue functioning when one or more of its sites is affected by a disaster, and/or when there is a national or regional public emergency. In other words, the organization had to develop a BCM framework and implement BC plans that will enable it to continue critical business operations, and integrate their responses and activities with the relevant public authorities and agencies. The customer also required the BCM implementation to be compliant with the TR19:2005 Technical Reference for BCM (now relaunched as SS540 Singapore Standard for BCM in October 2008). Another key requirement was that the approach must be affordable, and does not require too much resources to be committed for too long.

GMH’s Services and Solution

Generally, the 9 clinics are identical in terms of the organization structure and services; with the exception of the corporate office which is co-located with one of the clinics located in the central region. Firstly, an organizational-wide BCM framework was developed and communicated to the BCM steering committee and BCP project team members. Team members came from diverse backgrounds – finance, administration, facilities management, nursing, doctors, corporate and engineering. To establish a common understanding of BCM, its objectives, the planning process, project timeline and key roles and responsibilities, we conducted a 1-day BCM fundamentals training.

Subsequently, the members went through a series of facilitated workshop and consulting sessions to identify the threats and risks, and determine the critical business functions and minimum business continuity objectives. From the information gathered, we designed a BC strategy that required the HQ and clinics to be segmented into clusters of 2 or 3 sites; with each site backing up the other. This ensured that the customer need not establish separate alternate sites to recover critical business functions. The detail BC plans and procedures were then established and tested. The simulation exercise conducted was designed to identify any gaps in the BC plans.

Conclusion

Contrary to common perception that implementing and sustaining BCM is expensive, and requires the commitment of significant amount of resources, this organization benefitted from using GMH’s cost-effective approach to implement an organizational-wide BCM program and plans. Implementation costs were also minimized by establishing other clinics as alternate sites for any affected site. The BCM  framework and planning approach also enabled the customer to fulfill its requirement to achieve TR19 certification.

253 replies

Trackbacks & Pingbacks

  1. Viagra for daily use https://wallsawadar.zombeek.cz/

    Really quite a lot of terrific info.

  2. erectile pills canada https://challonge.com/afersparun

    This is nicely expressed. .

  3. Viagra levitra https://brujagflysban.zombeek.cz/

    You actually reported that terrifically.

  4. Canadian Pharmacies Shipping to USA https://www.provenexpert.com/pharmacy-online/

    You suggested it well!

  5. best canadian mail order pharmacies https://pinshape.com/users/2513487-online-medicine-shopping

    Incredible quite a lot of valuable advice!

  6. Canadian Pharmacies Shipping to USA https://sanangelolive.com/members/contikegel

    Awesome knowledge. Thanks!

  7. Viagra online https://obsusilli.zombeek.cz/

    Really a good deal of wonderful material.

  8. Viagra lowest price https://challonge.com/ebocivid

    You suggested this fantastically!

  9. canadian pharmacies without an rx https://issuu.com/lustgavalar

    This is nicely said! .

  10. list of reputable canadian pharmacies https://sacajegi.estranky.cz/clanky/online-medicine-shopping.html

    Amazing write ups, Cheers!

  11. Viagra manufacturer coupon https://www.dibiz.com/ndeapq

    You actually revealed that very well!

  12. Viagra rezeptfrei https://search.lycos.com/web/?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    Awesome posts. Thank you!

  13. reaction au stromectol https://orderstromectoloverthecounter.mystrikingly.com/

    You actually suggested this very well!

  14. Viagra generico https://www.infospace.com/serp?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    Awesome postings. Thanks a lot!

  15. how to buy stromectol https://dramamhinca.zombeek.cz/

    You’ve made the point.

  16. buy stromectol fitndance https://challonge.com/bunmiconglours

    Awesome postings, Thank you!

  17. stromectol for humans https://aoc.stamford.edu/profile/cliclecnotes/

    You actually revealed it really well!

  18. How does viagra work https://results.excite.com/serp?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    Appreciate it! Ample forum posts!

  19. Viagra generika https://www.infospace.com/serp?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    Amazing stuff, Many thanks!

  20. canada online pharmacy https://results.excite.com/serp?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    With thanks. I appreciate it!

  21. canada online pharmacies

    Incredible all kinds of beneficial data!

  22. Viagra generic https://search.givewater.com/serp?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    This is nicely expressed! .

  23. canadian pharmacies online

    You have made your point extremely nicely!.

  24. Generic viagra https://www.dogpile.com/serp?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    Many thanks. Plenty of information.

  25. Cheap viagra https://swisscows.com/en/web?query=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    Nicely put. Cheers.

  26. online canadian pharmacy

    Amazing many of helpful tips.

  27. Viagra great britain https://search.seznam.cz/?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    You actually reported this fantastically.

  28. canadian discount pharmacies https://search.gmx.com/web/result?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    You expressed it adequately!

  29. Tadalafil 20 mg https://www.ecosia.org/search?q=“My Canadian Pharmacy – Extensive Assortment of Medications – 2022”

    Nicely put. Appreciate it.

  30. prescriptions from canada without https://sanangelolive.com/members/pharmaceuticals

    Regards, I appreciate this.

  31. Viagra generico online 500px.com/p/phraspilliti

    Regards, I appreciate this!

  32. Buy viagra online https://ktqt.ftu.edu.vn/en/question list/order-stromectol-over-the-counter-10/

    Many thanks. Loads of write ups!

  33. canada rx https://ktqt.ftu.edu.vn/en/question list/canadian-pharmaceuticals-for-usa-sales/

    Info well regarded!.

  34. discount stromectol https://canadajobscenter.com/author/buystromectol/

    Incredible loads of beneficial info!

  35. treating scabies with stromectol https://500px.com/p/orderstromectoloverthecounter

    You suggested it effectively!

  36. what is stromectol used for https://challonge.com/en/orderstromectoloverthecounter

    You actually reported that effectively.

  37. canadian rx says:

    canadian rx world pharmacy pinshape.com/users/2441621-canadian-pharmaceutical-companies

    Amazing all kinds of terrific data.

  38. pharmacy canada https://challonge.com/en/canadianpharmaciesshippingtousa

    You actually revealed it exceptionally well!

  39. canadian prescriptions online https://disqus.com/home/forum/canadian-pharmaceuticals-online/

    Amazing a lot of useful advice.

  40. Viagra bula https://onlineviagra.fo.team/

    Useful information. Many thanks!

  41. Tadalafil 20 mg https://onlineviagra.flazio.com/

    Awesome information. Regards.

  42. tadalafil 20mg https://viagraonline.home.blog/

    Truly tons of awesome information.

  43. cialis purchase online without prescription https://buyviagraonline.home.blog/

    Factor certainly used!!

  44. Interactions for viagra https://linktr.ee/buyviagraonline

    Thank you. Plenty of data!

  45. Online viagra https://buyviagraonline.zombeek.cz/

    You actually expressed it superbly!

  46. Viagra pills https://buyviagraonline.proweb.cz/

    Reliable content. Appreciate it!

  47. cialis without a doctor’s prescription https://buyviagraonline.nethouse.ru/

    Kudos, Ample forum posts!

  48. buy generic cialis https://buyviagraonlinet.wordpress.com/

    Seriously quite a lot of helpful knowledge.

  49. cialis lowest price https://buyviagraonline.fo.team/

    Thanks a lot. Plenty of facts.

  50. Canadian Pharmacies Shipping to USA https://telegra.ph/Recommended-canadian-pharmacies-08-12

    Wonderful write ups. Kudos.

  51. canadian government approved pharmacies https://dwerks.nethouse.ru/

    Information very well taken!!

  52. buy viagra online usa https://kwenzx.nethouse.ru/

    Many thanks, I appreciate this.

  53. tadalafil generic https://linktr.ee/buycialisonline

    You actually expressed that perfectly.

  54. buy generic cialis https://kswbnh.nethouse.ru/

    Incredible many of useful info.

  55. tadalafil 5mg https://kalwer.micro.blog/

    Excellent postings. Thanks.

  56. medication without a doctors prescription http://lasweb.iwopop.com/

    Fantastic stuff. Thanks a lot.

  57. tadalafil without a doctor’s prescription https://owzpkg.zombeek.cz/

    You actually suggested that terrifically!

  58. tadalafil https://laswert.wordpress.com/

    You actually revealed it effectively!

  59. buy generic cialis https://mewser.mystrikingly.com/

    Superb data, With thanks!

  60. cialis from canada https://kawers.micro.blog/

    Information nicely utilized!.

  61. online canadian pharmacy https://linktr.ee/canadianpharmacy

    You said it perfectly.!

  62. canadian pharmacy cialis https://hub.docker.com/r/dkwer/drugs

    You expressed it effectively.

  63. best canadian pharmacy https://www.divephotoguide.com/user/drugs

    You actually suggested this really well!

  64. canada pharmacies https://lawert.micro.blog/

    Many thanks. Wonderful information!

Comments are closed.