9G Elevator Continuity Case Study (Elevator & Escalator Industry)
9G Elevator & Escalator Business Continuity Management Case Study
9G Elevator Pte Ltd is a thriving elevator and escalator maintenance company that provides elevator and escalator services to building owners and managing agents. 9G operates in Singapore, providing their services to a wide-range of client’s, from town councils – Aljunied and Ang Mo Kio – to hotels such as Pan Pacific Hotel Singapore. With expanding local operations, a resilient operational plan is essential to manage the business in the event of a disaster.
The Challenge
9G is mainly involved in the commissioning and installation of elevators and escalators, as well as follow up services such as elevator and escalator maintenance and repairs. One example is the provision of 24-hour call-back service and emergency breakdown repair, which means that 9G will have to be on constant standby to deal with any problems. Due to the fact that there is zero allowable downtime for these services, as contractually agreed, 9G realized that a Business
Business Continuity Plan will have to be developed to prepare for potential disasters such as fire, telecommunication failure and the absence of key staff.
“We were concerned that 9G might not be able to fulfil the contractually required terms and conditions should we be hit by a crisis or disaster. Our reputation is of utmost importance.
Therefore, we feel very strongly towards a Business Continuity Plan that is functional and resilient, so as to protect our business. ” says Loo Tien Hoe, Managing Director of 9G Elevator.
One of the key competitive issues, such as brand assurance (and perception) of local enterprises, as compared to foreign MNCs, also drove 9G to venture into Business Continuity. The Elevators and Escalators industry is still largely dominated by foreign brands such as Mitsubishi, Escamo and Hitachi. Therefore, to give themselves an edge over these foreign MNCs, 9G decided that it needs to assure clients that they can continue to rely and depend on 9G in times of crises or disasters. It is with all these in mind that 9G embarked on the project, with the objective of developing a comprehensive plan with minimal disruption to current business operations. They required a robust plan to satisfy management and clients’ concerns.
The Solution
Even though the company has about 70 personnel, most of them are maintenance staff who operate on-site. This leaves about 20 administrative staff in the office, who provide back-end direction and support. With such a lean organization structure, 9G did not consider recruiting in-house expertise to drive the BCM Program, but instead appointed a project team to explore and pursue alternative solutions. The appointed 9G project team immediately started to source for a consulting firm to develop the company’s Business Continuity skills and create an effective Business Continuity Plan.
“After some deliberation between the different approaches to BCM consulting, we decided to advance with GMH’s consulting services because it proposed a more holistic BCM implementation this involves developing BCM competency in the organisation, which goes hand in hand with the consultancy service. This arrangement is perfect for a company like ours with no prior BCM experience,” recalls Tien Hoe.
GMH, in conjunction with BCM Institute, developed a specialized training program to inculcate and develop BCM Competency in the organisation. GMH consultants aided in the development of an integrated BCM framework by setting up 9G’s BCM objectives and policies, together with the management and project team. This set the stance of the management and provided clear directions for all staff in the organisation. Consultants also led the BCM team and management through the various phases in the BCM Planning Methodology.
For example, in the Risk Analysis and Review (RAR) phase, a list of potential threats was identified and each of these threats was rated according to their likelihood and impact on 9G’s people, processes and infrastructure.
In the Business Impact Analysis (BIA) phase, the Minimum Business Continuity Objectives for each business unit in 9G was documented. The team managed to identify the financial and non-financial impact of not performing a particular business function, as well as the Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for each business function. As previously noted, all Maintenance business functions were identified as highly critical to the 9G, evident with their 4-hour RTO. This is followed closely by Admin/Accounts and IT’s business functions, some of which have RTOs of only 1-day.Therefore 9G had to come up with strategies to recover critical maintenance functions like call-back and hotline services so as be able to continue to respond to clients.
9G came up with three main recovery options after a cost benefit analysis – Provision of a remote site, establishment of a private alternate site and continuation of operations from clients’ site. 9G’s favoured operating from a private alternate site during a disaster as there is readily available infrastructure and utilities. Hence, this reduces the set-up time and any extra maintenance costs.
Due to the nature of the business, Logistics, Maintenance and Installation will have to continue its operations at the clients’ site, since these personnel are the ones performing the immediate/emergency repair, maintenance and installation jobs. Logistics will have to support Maintenance services with spare parts during a crisis. It was also decided during the Recovery
Strategy workshop that 9G’s IT data be backed up daily. All systems and data will have to be backed up weekly for the entire organisation and kept at the alternate site. As part of pre-crisis preparation, cross training will also be conducted for key personnel.
Armed with these strategies in mind, 9G, together with GMH consultants, then proceeded to write the Business Continuity Plan with more detailed recovery procedures for each business unit, including the roles and responsibilities of those in the BCM Team. Assembly points, alternate and remote site layouts and 9G’s organization and individual business unit call trees were inserted into the plan. The plan was consolidated by the consultants and the result was a comprehensive plan which can be easily understood by all. A call tree test and walkthrough exercise was conducted so that the staff are aware of the organization’s BCM efforts. “This BCM initiation really brought out the other side of 9G – one which is forward thinking and always planning for a disaster. A culture of non-complacency and service continuity in the face of disasters has also been embedded in the organisation,” remarked a very pleased Tien Hoe.
The Result
9G developed operational and IT recovery procedures to overcome a seven day disaster (planning assumption). The project ensured that the company identified and prepared an alternate location as the headquarters for its management and operations. The Business Continuity Management System developed under GMH’s guidance allowed 9G to be certified SS540 compliant from Certification International. 9G is now the first company in its industry to attain BCM certification. This means that it will have the ability to create added value while tendering for key projects, especially those from government agencies, such as Housing Development Board (HDB). 9G is also able to ensure its corporate governance as an organisation and as a Service Level Agreement (SLA) provider by being prepared and certified in terms of service continuity. Loo Tien Hoe best sums up the project, “management and our clients now feel comfortable knowing that 9G’s operations are secure, which definitely gives us an edge over the other elevator and escalator companies.”
At A Glance
What they wanted to do:
- Develop a robust business continuity plan
- Create internal Business Continuity expertise
What they did:
- Provided managers and staff the necessary knowledge to develop a business continuity plan
- Jointly created a plan with GMH consultants
What they accomplished:
- Achieved SS540 certification from Certification International
- Developed a disaster headquarters
- Implemented resilient IT and operational procedures
- Satisfied management and clients’ concerns
- First company in its industry to attain BCM certification
Statement:
“GMH provided us the necessary guidance to develop our Business Continuity plan and internal training program. We now feel confident to manage our own Business Continuity program.”
9G Elevator Pte Ltd
Managing Director
About GMH:
GMH offers a total business continuity solution for organizations of any size. GMH, in conjunction with its clients, develops comprehensive business continuity plans. Its partnership with BCM Institute ensures that clients will gain domain Business Continuity knowledge and the ability to develop future Business Continuity plans.
Trackbacks & Pingbacks
generic cialis http://sandbox.autoatlantic.com/community/profile/kawxvb/
Thanks a lot. A good amount of knowledge.
9G Elevator
http://www.dihliguria.it/it/archivio-news/item/3-a-journey-through-beautiful-typography-in-web-design.html?start=52430
canadian mail order pharmacies https://anewearthmovement.org/community/profile/mefug/
Helpful knowledge. Thanks!
bit.ly
bit.ly
buy generic cialis https://thefencefilm.co.uk/community/profile/hswlux/
You said this superbly!
chelovek soznaniye mozg
chelovek soznaniye mozg
psy
psy
tor-lyubov-i-grom.ru
tor-lyubov-i-grom.ru
global pharmacy canada https://62b2ffff12831.site123.me/blog/canadian-pharmaceuticals-for-usa-sales
Thanks a lot. Lots of advice.
Cheap cialis https://62b2f636ecec4.site123.me/blog/canadian-pharmaceuticals-online
You actually suggested that terrifically.
cialis from canada http://site841934642.fo.team/
Thank you! A good amount of facts!
Link
Link
canadian drug https://site955305180.fo.team/
You explained it perfectly!
9G Elevator
https://estaminetlille.fr/chezlavieille/contact-acces/
2sextant
netstate.ru
netstate.ru
Psikholog
Psikholog
JXNhGmmt
JXNhGmmt
tadalafil 5mg https://iercvsw.wordpress.com/2022/06/14/canadian-pharmacies-the-fitting-manner/
Thanks a lot. Valuable information.
hdorg2.ru
hdorg2.ru
hd-tor-2022
hd-tor-2022
film-tor-2022
film-tor-2022
tor-lyubov-i-grom
tor-lyubov-i-grom
01211
01211 21546
3NOZC44
3NOZC44
tadalafil 20mg https://heklrs.wordpress.com/2022/06/14/canadian-government-approved-pharmacies/
Reliable tips. Kudos.
3Hk12Bl
3Hk12Bl
cialis from canada https://kwsde.zombeek.cz/
Great posts. Thank you!
cialis from canada https://sdtyli.zombeek.cz
Superb tips. Appreciate it!
chelovek-iz-90-h
chelovek-iz-90-h
russianmanagement.com
russianmanagement.com
Øêàëà òîíîâ
Øêàëà òîíîâ
SHKALA TONOV
SHKALA TONOV
D6tuzANh
D6tuzANh
qQ8KZZE6
qQ8KZZE6
DPTPtNqS
DPTPtNqS
cialis purchase online without prescription https://kwervb.estranky.cz/clanky/canadian-government-approved-pharmacies.html
You reported that terrifically!
viagra canada https://kwersv.proweb.cz/
Superb stuff. Many thanks.
tadalafil 20 mg https://gevcaf.estranky.cz/clanky/safe-canadian-online-pharmacies.html
Fantastic knowledge. Regards!
canada pharmacies https://ksorvb.estranky.sk/clanky/why-online-pharmacies-is-good-friend-to-small-business.html
Kudos! A good amount of data.
Cialis tadalafil https://selera.mystrikingly.com/
You actually mentioned that exceptionally well!
cialis 5mg prix https://kedmnx.estranky.sk/clanky/online-medicine-tablets-shopping-the-best-manner.html
Really lots of amazing info.
9G Elevator
https://unionfoi.org/index.php/component/k2/item/82-get-ready-for-halloween-with-these-couple-costumes-that-actually-rock?start=379470
cialis tablets https://hertb.mystrikingly.com/
Fantastic info, Appreciate it!
uels ukrain
uels ukrain
do-posle-psihologa
do-posle-psihologa
buy cialis https://hub.docker.com/r/gserv/pharmacies
Wow lots of fantastic tips.
Gz92uNNH
Gz92uNNH
tadalafil 10 mg http://pharmacy.prodact.site/
Thanks a lot, I appreciate it!
psy online
psy online
slovar po psihoanalizu laplansh
slovar po psihoanalizu laplansh
moskva psiholog online
moskva psiholog online
projectio
projectio
psy-
psy-
top rated online canadian pharmacies http://pamelaliggins.website2.me/
Reliable material. Thanks a lot.
Intimsiti-v-obhod-blokirovok
Intimsiti-v-obhod-blokirovok
canadian pharmacy king https://canadian-pharmaceutical.webflow.io/
Very good content. Many thanks.
irida-design.ru
irida-design.ru
vkl-design.ru
vkl-design.ru
designmsu.ru
designmsu.ru
design-human.ru
design-human.ru
YA-krasneyu
YA-krasneyu
designchita.ru
designchita.ru
FILM
FILM
Krylya-nad-Berlinom
Krylya-nad-Berlinom
Zvezdy-v-Afrike-2-sezon-14-seriya
Zvezdy-v-Afrike-2-sezon-14-seriya
9G Elevator
https://smtl86.com/2017/09/pallex-cest-parti/
Netflix
Netflix
list of reputable canadian pharmacies https://628f789e5ce03.site123.me/blog/what-everybody-else-does-when-it-comes-to-canadian-pharmacies
You reported this superbly!
canada online pharmacy https://kaswesa.nethouse.ru/
With thanks. I appreciate this.
cialis 20 mg https://kewburet.wordpress.com/2022/04/27/how-to-keep-your-workers-healthy-during-covid-19-health-regulations/
Seriously tons of superb advice!
Canadian Pharmacy USA https://swenqw.company.site/
Information nicely utilized!!
tadalafil 20 mg https://disvaiza.mystrikingly.com/
You mentioned that superbly.
cialis 20 mg https://kertvbs.webgarden.com/
Really lots of fantastic advice!
Canadian Pharmacy USA https://medicine-online.estranky.sk/clanky/understand-covid-19-and-know-the-tricks-to-avoid-it-from-spreading—–medical-services.html
Thanks a lot. Lots of data.
pharmacy https://asebg.bigcartel.com/canadian-pharmacy
You definitely made the point!
purchasing cialis on the internet https://dkyubn.bizwebs.com/
Very good postings. Thank you.
canadian mail order pharmacies http://aonubs.website2.me/
Valuable write ups. Kudos.
generic cialis https://lasert.gonevis.com/recommended-canadian-pharmacies-2/
You stated this terrifically!
tadalafil http://site592154748.fo.team/
Whoa a good deal of very good knowledge.
best canadian mail order pharmacies https://kqwsh.wordpress.com/2022/05/16/what-everybody-else-does-when-it-comes-to-online-pharmacies/
Superb posts, Many thanks!
tadalafil https://gewsd.estranky.sk/clanky/drugstore-online.html
Regards, An abundance of data!
buy generic cialis https://kwersd.mystrikingly.com/
You said it superbly!
Northwest Pharmacy https://pharmacies.bigcartel.com/
You said it nicely..
online pharmacy https://avuiom.sellfy.store/
Perfectly voiced genuinely! .
buy cialis https://lwerts.livejournal.com/276.html
You said that very well!
Generic cialis tadalafil https://uertbx.livejournal.com/402.html
Great stuff. Kudos!
tadalafil generic https://hertnsd.nethouse.ru/
Thanks! Loads of facts!
ivanesva
ivanesva
canadian pharmacy uk delivery https://kawsear.fwscheckout.com/
Awesome facts. With thanks.
cialis without a doctor’s prescription https://hekluy.ucraft.site/
Kudos! Excellent information.
buy cialis without a doctor’s prescription https://site102906154.fo.team/
Cheers. Lots of stuff.
XVIDEOSCOM Videos
XVIDEOSCOM Videos
Xvideos
Xvideos
canadian pharmacies https://site561571227.fo.team/
Awesome forum posts. Kudos.
TopGun2022
TopGun2022
best canadian mail order pharmacies https://site656670376.fo.team/
Nicely put. Many thanks.
tadalafil generic https://site273035107.fo.team/
You actually explained it fantastically!
buy viagra 25mg https://canadian-pharmacy.webflow.io/
You said this fantastically!
buy viagra now https://pharmacy-online.webflow.io/
Seriously tons of helpful facts.
kinoteatrzarya.ru
kinoteatrzarya.ru
9-05-2022
9-05-2022
cialis canada https://gewrt.usluga.me/
Reliable material. Thank you.
canadian pharmacies https://sekyuna.gonevis.com/three-step-guidelines-for-online-pharmacies/
Perfectly voiced of course! !
canadian medications https://kerntyast.flazio.com/
Good facts, Cheers.
purchasing cialis on the internet https://womed7.wixsite.com/pharmacy-online/post/new-ideas-into-canada-pharmacies-never-before-revealed
Awesome stuff, With thanks.
buy viagra now http://ime.nu/cialisonlinei.com
Wow quite a lot of wonderful material.
tadalafil 10 mg http://nanos.jp/jmp?url=http://cialisonlinei.com/
With thanks, Awesome information!
tadalafil 10 mg https://kerbnt.flazio.com/
Really loads of beneficial tips!
buy cialis online https://kerntyas.gonevis.com/the-mafia-guide-to-online-pharmacies/
You actually reported this very well!
cialis lowest price https://kertyun.flazio.com/
Nicely put, With thanks!
canada medication https://deiun.flazio.com/
Incredible a good deal of valuable material!
cialis 20 mg https://6270e49a4db60.site123.me/blog/the-untold-secret-to-mastering-aspirin-in-just-7-days-1
Kudos! Plenty of knowledge!
northwest pharmacy canada https://online-pharmacies0.yolasite.com/
Appreciate it, Plenty of info!
highest rated canadian pharmacies https://canadian-pharmaceuticals-online.yolasite.com/
You said it perfectly..
canada online pharmacies https://626f977eb31c9.site123.me/blog/how-google-is-changing-how-we-approach-online-order-medicine-1
With thanks! I enjoy this.
generic cialis https://kertubs.mystrikingly.com/
Nicely put. Cheers.
canadian viagra https://sernert.estranky.sk/clanky/confidential-information-on-online-pharmacies.html
Very well expressed without a doubt! !
canadian cialis https://heswcxc.wordpress.com/2022/04/30/online-medicine-tablets-shopping-promotion-one-hundred-and-one/
Nicely put. Thank you.
gRh9UPV
gRh9UPV
prescriptions from canada without https://kerbiss.wordpress.com/2022/04/27/14/
Useful information. With thanks.
cialis 20mg prix en pharmacie https://kewertyn.wordpress.com/2022/04/27/expect-more-virtual-house-calls-out-of-your-doctor-thanks-to-telehealth-revolution/
You said it nicely.!
filmfilmfilmes
filmfilmfilmes
canada pharmacy online https://kuebser.estranky.sk/clanky/supereasy-methods-to-study-every-part-about-online-medicine-order-discount.html
Terrific data. Kudos!
tadalafil 20 mg https://kerbgsw.mystrikingly.com/
Terrific knowledge. Thank you.
mazhor4sezon
mazhor4sezon
cialis 5 mg https://ghswed.wordpress.com/2022/04/27/he-final-word-information-to-online-pharmacies/
Regards, Ample advice!
Cialis tadalafil https://sehytv.wordpress.com/
You’ve made your point quite well!!
buy cialis without a doctor’s prescription https://site373681070.fo.team/
Information very well taken!!
tadalafil https://hemuyrt.livejournal.com/325.html
Well expressed truly. !
generic cialis https://skuvsbs.gonevis.com/when-tadalafil-5mg-competitors-is-good/
Beneficial advice. Many thanks.
cialis prices https://hsoybn.estranky.sk/clanky/tadalafil-from-india-vs-brand-cialis—sexual-health.html
Incredible tons of useful tips!
cialis 5mg prix https://generic-cialis-20-mg.yolasite.com/
You actually reported that very well!
cialis canada https://626106aa4da69.site123.me/blog/new-step-by-step-roadmap-for-tadalafil-5mg
You suggested this well!
cialis 20 mg best price https://sasnd0.wixsite.com/cialis/post/impotent-victims-can-now-cheer-up-try-generic-tadalafil-men-health
Nicely put, Thanks!
cialis 5mg https://trosorin.mystrikingly.com/
You mentioned this effectively.
tadalafil 5mg https://fwervs.gumroad.com/
Nicely put. Appreciate it.
prescriptions from canada without https://selomns.gonevis.com/a-modified-age-structured-sir-model-for-covid-19-type-viruses/
Regards! Very good information!
canadian drugs https://hernswe.gonevis.com/scientists-model-true-prevalence-of-covid-19-throughout-pandemic/
Appreciate it! A lot of info.
canadian pharmacys https://625a9a98d5fa7.site123.me/blog/age-dependence-of-healthcare-interventions-for-covid-19-in-ontario-canada
Regards! Great stuff.
canadian drug https://site128620615.fo.team/
You have made the point!
tadalafil tablets https://seketu.gonevis.com/high-10-tips-with-order-medicine-online-1/
Wonderful content, Thanks a lot!
buy generic cialis https://62553dced4718.site123.me/
Incredible lots of very good knowledge.
top rated online canadian pharmacies https://kevasw.webgarden.com/
Regards, I like it.
cialis lowest price https://pharmacy-online.yolasite.com/
Thank you, Valuable stuff.
online cialis https://canadian-pharmacies0.yolasite.com/
Valuable stuff. Thanks!
cialis 5mg https://chubo3.wixsite.com/canadian-pharmacy/post/what-parents-must-find-out-about-kids-and-covid-19
Thank you! I appreciate this.
canadian pharmacy viagra brand https://graph.org/The-Way-To-Get-Health-Care-At-Home-During-COVID-19—Health–Fitness-04-07
Wonderful facts, Thanks!
canadian pharmacy uk delivery https://telegra.ph/Is-It-Safe-To-Lift-COVID-19-Travel-Bans-04-06
Kudos, I like this.
canadian drugstore https://gwertvb.mystrikingly.com/
With thanks! Lots of facts.
purchasing cialis on the internet https://keuybc.estranky.sk/clanky/30-facts-you-must-know–a-covid-cribsheet.html
You made your stand extremely nicely..
canadian cialis https://swerbus.webgarden.com/
You suggested this adequately!
cialis 5mg https://gerweds.over-blog.com/2022/03/modeling-covid-19-mortality-risk-in-toronto-canada-sciencedirect.html
Good posts. Cheers!
celecoxib used
celecoxib used
tadalafil without a doctor’s prescription https://kernyusa.estranky.sk/clanky/risk-factors-linked-to-anxiety-disorders-differ-between-women-and-men-during-the-pandemic.html
Nicely put, Thanks a lot.
clindamycin gel
clindamycin gel
ciprofloxacin coupon
ciprofloxacin coupon
bactrim headache
bactrim headache
omnicef oral
omnicef oral
azithromycin wiki
azithromycin wiki
zithromax antibiotics
zithromax antibiotics
zithromax emedicine
zithromax emedicine
omnicef pdr
omnicef pdr
clindamycin coverage
clindamycin coverage
augmentin spectrum
augmentin spectrum
9G Elevator
https://www.valerieandco.com/charleston-family-photography-blog/item/30-charleston-family-photographer-and-the-chapel-at-i-on?start=30
2conciliate
tadalafil powder suppliers
tadalafil powder suppliers
[…] buy viagra toronto […]
canada drugs https://site669726570.fosite.ru/
You explained it wonderfully!
9G Elevator
https://www.akelicious.net/pdp-blasts-gov-obiano-for-missing-out-of-sftas-fund-obianos-apga-government-is-a-failure/
9G Elevator
https://watashinoblog.com/web-writing/article-template/
9G Elevator
http://final-bhs.yalicheng.com/mistake-69-not-having-a-pro-website-127/
9G Elevator
http://neoasheville.com/product/refreshing/
9G Elevator
https://www.minibuskayarbasamaksurgulukapimotorumontajiankara.com/tag/montajlari-onarimi-ankara/
9G Elevator
http://aedx.in/tourdescription.php?pak=4
9G Elevator
http://sofia-arts.com/frog1/
9G Elevator
http://pillboxautomata.hu/2019/12/04/get-more-nutrition-in-every-bite/
9G Elevator
https://glimex.org/pomegranate/
[…] price for viagra at walmart […]
is meloxicam blood thinner
is meloxicam blood thinner
[…] buy sildenafil citrate tablets 100mg canada […]
azithromycin 600 mg
azithromycin 600 mg
sophia viagra
sophia viagra
[…] order viagra internet […]
cialis from mexico
cialis from mexico
[…] cialis online without prescription […]
daily cialis coupon
daily cialis coupon
cialis costco price
cialis costco price
viagra price canada
viagra price canada
100 mg viagra
100 mg viagra
9G Elevator
https://medicalasersl.com/preguntas-frecuentes-sobre-el-laser/
9G Elevator
https://www.rsiasitihawa.co.id/homepage/view-detail/272029
9G Elevator
http://www.spotvisionelectric.ro/en/
9G Elevator
https://tallereslavina.es/importancia-de-la-revision-del-vehiculo/
9G Elevator
http://780033.ru/component/k2/item/9?start=892260
9G Elevator
https://www.comitatobalduina.it/il-cibo-raccolto-che-sarebbe-stato-buttato-prende-nuova-vita-e-forma/
9G Elevator
https://fujiiryokieurope.com/fujiiryoki-fascia/
9G Elevator
https://osbrcanskamalta.com.ba/?p=233
[…] sildenafil 100 […]
[…] cialis 20 mg coupon card […]
[…] eli lilly cialis […]
[…] cheap viagra 100 canada […]
[…] online casino ipad usa […]
Comments are closed.